Worldwide best projectquality

SAP Hybris Cloud for Service at GEBHARDT

With SAP Hybris Cloud for Service, GEBHARDT is able to optimize its processes and to boost its after-sales business.

SAP Hybris Cloud for Service at GEBHARDT

GEBHARDT: Boosting After-Sales Business with SAP Hybris Cloud for Service

GEBHARDT conveyor systems transport a wide range of products from A to B worldwide. To ensure smooth material flows, the company supports its customers with many innovative services. Now it is using the SAP Hybris Cloud for Service solution to boost its after-sales business.

The solution provides an overview of pending orders – even when on the road. Required spare parts can be identified quickly and ordered online, accelerating repair and maintenance work considerably. With SAP Hybris Cloud for Service, GEBHARDT is able to optimize its processes by providing reports to the accounting department in real time to be invoiced immediately. This enables the company to assess specific business opportunities.

Optimizing service processes for satisfied customers

Objectives

Increase service revenue
Map maintenance and repair services transparently for future decades to come
Reduce paper-based processes

Resolution

Holistic customer support, from inquiry to maintenance
Reliable, secure, and up-to-date system
High user acceptance
Mobile access to customer and service information
Low system maintenance and service costs

Why SAP Hybris solutions?

SAP Hybris Cloud for Service solution, which fully integrates with the SAP ERP application and the SAP Hybris Cloud for Sales solution
Cloud license model that reduces costs and supports growth
Real-time functionality, which enables quick access to all relevant data
Standard functions that let companies offer lifetime services to customers

Benefits

Reduced downtime risks for customers because of faster spare part deliveries
Accelerated invoice processes through simplified time tracking and digital assembly reports
Simplified deployment planning with early involvement of service technicians
Increased revenue potential in service and training

“A good relationship between our service staff and the plant operator has a positive impact on our revenue. As a result, we strive to achieve high customer satisfaction in after-sales business too. SAP Hybris Cloud for Service helps us do so.”

Marco Gebhardt, Managing Director, GEBHARDT Fördertechnik GmbH

Profile

GEBHARDT Fördertechnik

GEBHARDT Fördertechnik was founded in 1952 as a mechanical engineering company and has a long experience in the development and manufacture of system solutions for internal logistics. All components and systems are produced in-house at the Sinsheim plant on 16,000 sqm: From the conveyor roller to the stacker crane to the complete intralogistics system with up-to-date electronic control. Over 60 years of experience in the development and implementation of logistics processes are the breeding ground on which market leadership thrives. With this broad know-how, GEBHARDT is able to offer everything from a single source: from planning and design to implementation and ongoing support of optimally integrated overall solutions. This proves GEBHARDT to be one of the leading companies in the market.

Download Success Story (PDF)SAP Hybris Cloud for Sales at GEBHARDT

What can we do for you?

Do you have any questions about our services or do you wish to arrange a consultation? We shall be pleased to assist you and look forward to meeting you. Simply get in touch with us.

Mail: sales@sybit.de
Tel.: +49 7732 9508-2000

Jennifer Bertsche, Business Development

Contact now