Worldwide best projectqualityWorldwide best projectqualitySAP CX Consulting
SAP Customer Experience (CX) - CRM of the 4th generation
Customer experience consulting on all digital topics in the areas of marketing, sales, service and e-commerce.
Arrange consultation nowSAP CX* (formerly SAP C/4HANA Suite)
In order to meet the ever-increasing demands of customers on your company, you need modern, evolving technologies that help you build long-term customer relationships. Solutions such as SAP Customer Experience Solutions, which enable your company's employees to pick up and accompany the customer at every point of the customer journey.
* Until June 2020, SAP Customer Experience was known as SAP C/4HANA
The main question surrounding CX: What is "customer experience" anyway?
Across all industries, customers are more informed and demanding than ever before. They expect maximum relevance and responsiveness in every contact with a company, whether it is advertising, a personal sales pitch or online services such as stores and portals. If these expectations are met, they will have a good buying experience, i.e. a good customer experience.
For companies, this means that they have two important tasks in particular:
- to identify the touchpoints at which customers interact with them in the first place
- to examine the path that customers traditionally take before they buy a product
Knowledge of this customer journey is the fundamental building block when it comes to improving the customer experience.
And what is SAP CX?
SAP Customer Experience (formerly SAP C/4HANA) is the leading digital technology when it comes to managing and optimizing a customer's journey from initial contact to purchase to service. The components of the software suite consist of intelligent marketing automation, sales and service CRM and e-commerce.
The solutions can be used individually, but ideally they are used in a network. This enables companies to seamlessly integrate all customer-oriented processes and to collect, consolidate, evaluate and use valuable information throughout the company for tailor-made customer communication, customer interaction and customer transactions.
SAP Customer Experience Consulting
Discover the diverse solutions for your customer experience challenges with SAP CX! Our team is on hand to help you find the perfect solution for your needs. We keep an overview for you and support you with both consulting and the implementation of all SAP CX solutions. Let's drive your success forward together.
Zentrale Technologie-Bausteine für die ganzheitliche Customer Journey
Why is SAP CX so valuable?
Companies should realize that, for the first time in history, they no longer have sovereignty over information. In the digital age, customers have acquired the power to independently influence their customer journey and help determine their experience. A simple CRM, a simple web store or a simple newsletter will not be enough to steer this self-determined customer journey to your company. SAP Customer Experience is your digital foundation for inspiring customers, increasing sales, conserving resources and establishing more efficient processes.
The advantages at a glance
- Marketing: KPI-driven contextual marketing at all customer touchpoints
- Sales: Faster deals through intelligent management of customer information and interactions
- E-commerce: content, sales & fulfillment on just one multichannel platform
- Service: High customer satisfaction with reduced service costs
- Corporate IT: Cost reduction through consolidation on the SAP HANA in-memory platform
SAP CX partner Sybit
Especially in the area of customer experience, a deep understanding of the processes that exist in a company is required - because the solutions have an impact on various areas and systems. Sybit can offer the necessary security not only through over 20 years of experience and as a CX partner of SA As part of the NTT Group, we are one of the world's leading IT service providers, covering the entire SAP portfolio.
With our many years of experience, we are sure to inspire you too.
- Program management
- Full service approach
- Specialized knowledge
- SAP network
- Agile methods
Awards for our customer projects
Reference-Stories
And what does your customer experience look like?
Do you have any questions about SAP Customer Experience or would you like a consultation? We are here for you and look forward to hearing from you. Simply get in touch with us.
Mail: sales@sybit.de
Tel.: +49 7732 9508-2000
Jennifer Bertsche, Business Development
Contact now