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SAP CX Consulting

SAP Customer Experience (CX) - CRM of the 4th generation

Customer experience consulting on all digital topics in the areas of marketing, sales, service and e-commerce.

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SAP CX* (formerly SAP C/4HANA Suite)

In order to meet the ever-increasing demands of customers on your company, you need modern, evolving technologies that help you build long-term customer relationships. Solutions such as SAP Customer Experience Solutions, which enable your company's employees to pick up and accompany the customer at every point of the customer journey.

* Until June 2020, SAP Customer Experience was known as SAP C/4HANA

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The main question surrounding CX: What is "customer experience" anyway?

Across all industries, customers are more informed and demanding than ever before. They expect maximum relevance and responsiveness in every contact with a company, whether it is advertising, a personal sales pitch or online services such as stores and portals. If these expectations are met, they will have a good buying experience, i.e. a good customer experience.

For companies, this means that they have two important tasks in particular:

  1. to identify the touchpoints at which customers interact with them in the first place
  2. to examine the path that customers traditionally take before they buy a product

Knowledge of this customer journey is the fundamental building block when it comes to improving the customer experience.

What is Customer Experience

And what is SAP CX?

SAP Customer Experience (formerly SAP C/4HANA) is the leading digital technology when it comes to managing and optimizing a customer's journey from initial contact to purchase to service. The components of the software suite consist of intelligent marketing automation, sales and service CRM and e-commerce.

The solutions can be used individually, but ideally they are used in a network. This enables companies to seamlessly integrate all customer-oriented processes and to collect, consolidate, evaluate and use valuable information throughout the company for tailor-made customer communication, customer interaction and customer transactions.

Was ist die SAP Customer Experience

SAP Customer Experience Consulting

Discover the diverse solutions for your customer experience challenges with SAP CX! Our team is on hand to help you find the perfect solution for your needs. We keep an overview for you and support you with both consulting and the implementation of all SAP CX solutions. Let's drive your success forward together.

 

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Zentrale Technologie-Bausteine für die ganzheitliche Customer Journey

Icon Sales
SAP Sales Cloud
Icon Commerce
SAP Commerce Cloud
Icon Service Cloud
SAP Service Cloud
Icon Customer Data
SAP Customer Data Cloud
Icon FSM
SAP FSM
Icon CPQ
SAP CPQ
Icon Emarsys
SAP Emarsys
Icon CX
Customer Experience Suite

Why is SAP CX so valuable?

Companies should realize that, for the first time in history, they no longer have sovereignty over information. In the digital age, customers have acquired the power to independently influence their customer journey and help determine their experience. A simple CRM, a simple web store or a simple newsletter will not be enough to steer this self-determined customer journey to your company. SAP Customer Experience is your digital foundation for inspiring customers, increasing sales, conserving resources and establishing more efficient processes.

    The advantages at a glance

    • Marketing: KPI-driven contextual marketing at all customer touchpoints
    • Sales: Faster deals through intelligent management of customer information and interactions
    • E-commerce: content, sales & fulfillment on just one multichannel platform
    • Service: High customer satisfaction with reduced service costs
    • Corporate IT: Cost reduction through consolidation on the SAP HANA in-memory platform

    SAP CX partner Sybit

    Especially in the area of customer experience, a deep understanding of the processes that exist in a company is required - because the solutions have an impact on various areas and systems. Sybit can offer the necessary security not only through over 20 years of experience and as a CX partner of SA As part of the NTT Group, we are one of the world's leading IT service providers, covering the entire SAP portfolio.

       

      With our many years of experience, we are sure to inspire you too.

      Awards for our customer projects

      German Innovation Award 2023 for Schunk
      German Innovation Award 2023 for Schunk
      SAP Quality Award DE for the Wagner Group
      SAP Quality Award DE for the Wagner Group
      Digital Commerce Award 2023 for the Bühler Group
      Digital Commerce Award 2023 for the Bühler Group
      SAP Quality Award CH for the Kistler Group
      SAP Quality Award CH for the Kistler Group

      Reference-Stories

      Customer Experience at Bühler
      Customer Experience at Bühler
      Ardex builds on the digital future
      Ardex builds on the digital future
      Wolfcraft: Do it yourself - with the right support
      Wolfcraft: Do it yourself - with the right support
      Zehnder: Symbiosis of sales & service
      Zehnder: Symbiosis of sales & service

      And what does your customer experience look like?

      Do you have any questions about SAP Customer Experience or would you like a consultation? We are here for you and look forward to hearing from you. Simply get in touch with us.

      Mail: sales@sybit.de
      Tel.: +49 7732 9508-2000

      Jennifer Bertsche, Business Development

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      Jennifer Bertsche