Mewa Textil-Service SE & Co. Management OHG and Sybit, Europe's leading consultancy in SAP Customer Experience (CX), have been named Grand Winners in the Business Transformation category at the prestigious SAP Quality Awards 2024. The award ceremony took place on June 28 in the VIP lounge of the SAP Arena in Mannheim.
The award honors the remarkable project in which Mewa and Sybit collaborated to implement the SAP Commerce Cloud, SAP Sales & Service Cloud, SAP Marketing Cloud, and SAP CPI. This comprehensive solution includes the creation of a customer service portal that seamlessly integrates underlying sales, service, and marketing processes. The portal offers self-services to 21,100 active users and unlocks new potential for key account tenders.
Thomas Regele, CEO of Sybit, highlighted the significance of this award: “This recognition is an outstanding testament to the hard work and dedication of our teams, as well as their excellent collaboration. We are proud to have developed a pioneering portal solution with Mewa that shapes the customer journey end-to-end and sets new benchmarks in customer service.”
Thilo Kerner, CRO of Sybit, added: “The close cooperation and trust Mewa placed in us were key to the success of this project. Our partnership once again demonstrated how comprehensive process consulting aimed at fulfilling modern customer needs can lead to transformative digital solutions that optimize business processes and create sustainable competitive advantages.”
Markus Horvath, Project Manager for the SAP Commerce Cloud and Team Lead at Sybit, also expressed his excitement: “Congratulations to Mewa and the entire team! Being named Grand Winner is a fantastic achievement and reflects the exceptional collaboration and trust that Mewa places in Sybit. Mewa’s customer service and sales processes are now perfectly aligned, offering new opportunities to meet the increasing demands of their customers. This Grand Winner recognition is a testament to the success of this bold and comprehensive digital transformation. Many thanks to Mewa for the years of successful project work together, and of course to SAP for the award and the fantastic event.”
The project was executed through intensive preparation phases and precise scoping, ensuring a smooth rollout of the new systems without disrupting ongoing operations. Mewa now benefits from a modern, future-proof platform that boosts business process efficiency and enhances the user experience.
The SAP Quality Awards annually honor outstanding projects that meet SAP’s strict ten quality criteria. This year, 13 companies were awarded across four categories, with five earning the additional distinction of Grand Winner. The Business Transformation category, in which Mewa and Sybit were nominated, is one of the most demanding, recognizing large-scale projects with top-notch quality and innovation.
Sybit and Mewa extend their gratitude to SAP and the jury for recognizing them as Grand Winners and look forward to future projects that will continue driving digital transformation.
For a detailed overview of the digital project by Mewa and Sybit, visit:
https://www.sybit.de/referenzen/success-story-mewas-erfahrungen-mit-sap
