Transformation of customer-oriented processes through seamless IT integration
At SYBIT, we help companies build a powerful bridge between technologies and customer-oriented processes. We don’t just implement software – we create a stable digital architecture that takes your end-to-end customer experience (CX) to the next level. Looking to individualize your systems? Need guidance through the SAP/S4HANA transformation? Or are you searching for the right cloud strategy? Then you’ve come to the right place.
The foundation of Sybit Solution Consulting is our understanding of the complexity of your entire IT landscape. With this holistic perspective, we lay the groundwork in our consulting for technological change that optimally supports your business goals. In our Solution Consulting services, we focus on developing customized solutions that take all aspects of your business processes into account. Whether it’s harmonizing fragmented data and stand-alone solutions or advancing CRM and eCommerce systems – we provide tailored solutions that lead to operational excellence and first-class customer interactions, driving business success.
Four Consulting Cases for Your CX Transformation
Migration to SAP S/4HANA and Optimization of the CX Landscape
Who? IT manager of a manufacturing company facing a migration from SAP ERP to SAP S/4HANA, while needing to ensure the availability and performance of existing CX systems.
Business Case: Are you looking to switch to SAP S/4HANA but concerned about the impact on your CRM system and similar tools? Together, in our solution consulting, we lay the foundation to reduce the risks of service interruptions or data loss during the migration, ensure the safeguarding of customer relationships, and guarantee business continuity. In the process, we assess which adjustments or integrations are necessary to ensure a seamless transition.
Replacing on-premise CRM with cloud-based solutions
Who? IT Director of a B2B service company looking to replace an outdated on-premise CRM system with cloud-based solutions.
Business Case: Do you want to replace an old SAP CRM system and optimize your customer management processes with a cloud-native solution, reduce maintenance costs, and enhance internal efficiency through greater flexibility? Together, we assess the current CRM functionalities and develop a future-proof architecture that utilizes the SAP Sales and Service Cloud, complemented by SAP S/4HANA in the backend as well as custom developments on the SAP BTP. This creates a scalable and flexible solution for the growth of the company.
AI Integration for Optimizing CX Processes
Who? Chief Digital Officer of a company in the food industry, aiming to achieve a higher degree of personalization, automation, and efficiency by integrating AI into customer-oriented processes.
Business Case: Do you want to improve CX using AI tools such as chatbots, predictive analytics, or automated customer interactions? Together, we develop the right approaches. Our solutions seamlessly integrate AI tools into existing systems or rely on custom applications to enhance customer satisfaction and operational efficiency. Our goal: reducing response times, maximizing the personalization of customer experiences, and lowering operational costs by automating repetitive tasks.
Addressing business requirements through tailored extensions
Who? CIO of a machinery manufacturer who needs to integrate a sales system that enables the sales team to collaborate more effectively with dealers.
Business Case: Do you want to develop a showroom management tool for sales that is flexible and scalable? We advise you on whether a custom side-by-side development based on SAP BTP makes sense and what it could look like. In this way, we develop a showroom management sales system for managing and providing up-to-date price lists, catalogs, and content for dealers. Integration into the SAP Sales Cloud enables efficient dealer support by sales staff, while seamless integration of dealer inventory with the company website is realized. For implementation, microservices and APIs could be used to optimize the interaction between the SAP Sales Cloud and the showroom management system, creating a flexible, scalable solution. A highlight in this: inventories can be maintained via the SAP Sales Cloud and simultaneously displayed in the SAP Commerce Cloud.
Solution Consulting: Tailored IT solutions for your challenges
With our solution consulting, we go far beyond mere implementation consulting. We work closely with you to identify your business needs and challenges. In the process, we analyze your existing processes and IT systems and jointly develop solutions that optimally meet your business requirements—whether standard-oriented or highly individualized. The result is seamless integrations that not only solve technical challenges but also sustainably improve your customer experience.
IT Consulting for Operations, Security, and Diagnostics: Fully Supported
Your IT infrastructure is the backbone of your digital processes. To ensure that your CX solutions are not only implemented but also operated in a stable and secure manner over the long term, we offer comprehensive consulting in the areas of operation, security, and diagnostics.
With our holistic approach, we ensure that your CX solutions remain not only high-performing and secure but also sustainably efficient.
- Operation
Ensuring the seamless operation of your CX systems through continuous monitoring and optimization. We identify bottlenecks and ensure stability and scalability.
- Security
Together with you, we develop security strategies that minimize risks and ensure data protection and compliance. This way, we ensure that your data and your customers' data are protected at all times.
- Diagnostics
Using modern analysis tools, we offer proactive error diagnosis and continuous condition monitoring to identify problems before they negatively impact your processes.
Customized IT Consulting for Your Digital Transformation
Our team supports you in translating complex technological requirements into efficient, scalable, and secure solutions. Whether it’s about configuring systems, integrating new technologies, or harmonizing fragmented IT landscapes – we find the right solution for every challenge that contributes to your long-term business success.
SYBIT offers unique solution consulting because it takes all aspects of customer-oriented systems into account. With our extensive expertise in business and process consulting as well as in migration and integration, we ensure the development and implementation of tailored architectures. Whatever IT challenges you tackle – we provide the right solution to make your IT landscape future-proof and efficient.
Optimize your IT landscape with expert consulting
Get a non-binding consultation on how we can tackle your specific challenges and optimize your IT landscape with tailored IT solutions, from SAP S/4HANA migration to AI integration.
Mail: sales@sybit.de
Tel.: +49 7732 9508-2000