Elevate your eCommerce to a new era with SAP Commerce Cloud & SAP Composable Storefront
SAP Commerce Cloud is the market-leading solution for mastering your communication, sales, and customer service processes across all channels. All product data is centrally managed and processed in a media-neutral manner on one platform. SAP Commerce Cloud is aimed at merchants and manufacturers who want to establish a profit-boosting sales channel on the internet and are looking for comprehensive standard e-commerce software.
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To increase loyalty and revenue
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Better cross-channel eCommerce
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Extraordinary and personal customer experience
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Seamless integration through open API
A whole universe of commerce possibilities
Extended possibilities with software components based on the latest open technology
- Map sales and order management electronically and coordinate, synchronize and optimize interactions with end customers and sales partners across multiple sales channels
- Handle the entire ordering process and the online presentation of dynamic content
- Support with comprehensive functionalities from acquisition to customer retention
The SAP Commerce Cloud is a modular suite in which the modules can be used individually or as a complete solution. The platform can be easily connected to ERP, CRM and supply chain systems via interfaces.
The SAP Commerce Cloud for B2C and SAP Commerce Cloud for B2B applications offer you target group-specific functions and processes for B2C, B2B, D2C, B2B2C and other business models so that you can respond specifically to the different needs and user behavior of private and business customers.
SAP Commerce Cloud offers you
- A central and flexible platform for digital customer processes, from shop to service portal to online configuration
- Targeted customer engagement through personalization
- Consolidation of product data in the Product Content Management System
- Scalable and future-proof system infrastructure in the cloud
- Deep integration with other SAP and non-SAP solutions
Your Added Value
- Increased efficiency through automated and integrated digital business processes
- Integrated functions for content management, personalization, order management, and online configuration
- Modern, responsive, and customizable user interface on all devices
- Quick implementation through standardized interfaces to your SAP core systems
- Effortless operation, cost savings, and enhanced security with the cloud offering
SAP solutions for online retail
Trends change as quickly as the technology that supports them. To stay one step ahead of your customers' needs, you need a modern e-commerce solution that delivers sales at the moments that matter. SAP has developed the next generation of e-commerce solutions by enabling rich mobile experiences.
SAP Commerce Cloud Features
With SAP Commerce Cloud (formerly Hybris), you benefit from the following advantages:
Seamless integration with SAP ERP
The SAP Commerce Cloud offers deep integration with other SAP solutions, such as SAP ERP. This enables customers to place orders themselves, configure products, view prices, or request services. Since the platform is based on open APIs, it can also be quickly integrated with third-party solutions. Additionally, through the open-source project "Kyma," you can extend the platform with microservices.
High data quality with PCM & Smart Edit
Based on the central Product Content Management (PCM/PIM), you distribute product data consistently across all channels. Your employees can use the SAP Web Content Management solution (Smart Edit) to set up and manage new content pages or conveniently revise existing pages. This ensures high data quality and appropriate messaging.
Customer Journey Management
Take advantage of advanced personalization and targeting options, and offer self-service as well as optimized search and navigation functions. Allow buyers to place recurring orders or make bulk purchases, and provide efficient omnichannel fulfillment options as well as useful product recommendations.
High efficiency improvements
Optimize your processes and increase productivity to reduce both overall operating costs and customer service expenses. Go online faster with the Accelerator for B2B – a ready-to-use and customizable omnichannel framework.
Global Scalability
The unique architecture and sophisticated technology of SAP Commerce Cloud provide ideal scalability and performance. Moreover, with the integrated internationalization features of the Accelerator, you can achieve limitless omnipresence through support for multiple sites, languages, and currencies.
Optimized customer experience
Use our powerful personalization features to provide relevant content and individual functionalities. High-performance search and navigation functions help your customers quickly and conveniently find the products and services they are looking for.
Customer experience on every channel
The SAP Commerce Cloud enables headless commerce scenarios through its API-first approach and the decoupled JavaScript-based storefront layer, known as the "Composable Storefront" project. Content is optimally delivered for all devices – whether the user is on a smartphone, tablet, or desktop PC. Updates to the back-end commerce platform are therefore not required.
Greater security and more innovation
In the cloud system, SAP takes over the operation and maintenance of the technical infrastructure, relieving your own IT. A monitoring package provides notifications in case of errors, excessive load, or anomalies. Automatic and regular updates ensure security and the availability of new functional and technical innovations.
Optimized business processes
Ensure successful product merchandising without support from the IT department. With SAP Commerce Cloud, business users regain full control.
Game changer for your online business
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Intelligent Sales Services
Support offerings that provide added value to your customers and your company by leveraging AI-based personalization, recommendation, and real-time merchandising services.
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Tailored Customer Relationships
Use real-time insights and AI to meet the individual desires and needs of each customer throughout the entire online purchasing process.
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Personalized Experiences
Deliver compelling and relevant storefront experiences through personalized recommendations and real-time merchandising.
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Stimulating Purchase Interest in Customers
Utilize AI and machine learning to automatically drive customer purchasing interest by using behavior-based recommendations.
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Maximizing ROI through Personalization
Achieve and exceed your business goals with the help of A/B testing and real-time algorithms specifically optimized for goal achievement.
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Composable Commerce
Innovative growth through an adaptable, expandable, and modular commerce platform.
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Decoupled JavaScript Storefront
Maximize innovation through a flexible, expandable, and modular commerce platform.
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Omni-Commerce Connect APIs
Expand your offerings beyond traditional channels and devices with an API-enabled platform.
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“Plug-and-Play” Integration
Deliver scalable cart and purchasing experiences with various payment processing and tax considerations.
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Microservice-Based Platform
Leverage SAP BTP and Kyma for innovative cloud development opportunities to accelerate time-to-market and outpace your competitors.
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Extensive Functionalities
Optimize your business processes with an integrated commerce platform that offers comprehensive functionalities for B2C, B2B, D2C, B2B2C, and other business models.
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Product Content
Create and manage extensive and complex product catalogs, and support your global operations with multilingual and multi-currency-enabled catalogs.
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Experience Management
Deliver a consistent brand experience across all your storefronts through dynamic components and support for various touchpoints.
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Order Fulfillment
Optimize your processes and ensure fast deliveries with location-specific rules for procurement and order processing. Simplify the returns process with self-service features.
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Seamless integrations for a 360° view of your business
Reduce your operating costs and deliver seamless and impressive experiences—for customers and the entire company.
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Optimized integrations for efficient processes
Benefit from pre-installed integrations with SAP ERP, SAP S/4HANA, and third-party systems to synchronize demand and procurement in real time.
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Comprehensive insights into availability and procurement
Thoughtful fulfillment strategies and procurement decisions ensure consistently profitable e-commerce results with a centralized and unified view.
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Customer-focused improvements to the shopping experience
Provide your customers with insights into typically hidden inventory and availability information to optimize their purchasing experience.
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Efficient returns processing for maximum satisfaction
Enable customers to easily request returns and allow your staff to effortlessly approve them by offering transparent insights into the status of returns and refunds.
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We make integration easy for you
We are experienced experts in implementing the SAP Commerce Cloud, with extensive expertise and many years of experience. Our services include efficient project execution and tailored solutions that enable you to fully leverage the potential of your online business. We support you from planning to implementing your e-commerce strategy and help you create an outstanding platform for your customers.
SAP Commerce Cloud (Hybris) for B2B:
Retain and inspire business customers in the long term
Your customers benefit from user experience and personalization as part of an appreciative customer journey. You can sustainably increase loyalty and revenue. How to grow successfully with satisfied customers. Coherent customer journeys, 24/7 self-service options and tailored information provision guarantee maximum customer satisfaction. The market-leading omnichannel commerce software supports even the most demanding and complex B2B ecosystems.
Our B2B Success Stories:
Successful Integration of the Commerce Cloud
Gebhardt Galileo IoT
GEBHARDT enables entry into intralogistics 4.0 - with the GEBHARDT Galileo IoT platform. Look to the future, improve your system availability and reduce your operating costs. Digitalization for your warehouse!
Customer Portal myBühler
myBühler is the new online ordering tool for spare parts for Bühler machines. Check the availability and prices of components around the clock, place orders and find out about the delivery status wherever you are.
SAP Commerce Cloud (Hybris) for B2C:
Simply do what your customers want.
With SAP Commerce Cloud for B2C, you can deliver captivating customer experiences across all digital and physical touchpoints. Create context-based and relevant experiences, from the initial research steps to customer-focused order processing, that inspire your customers to make more purchases and drive greater digital success for you and your business.
Analysts' voices about the SAP Commerce Cloud
IDC MarketScape: Digital B2B Commerce for Enterprises
IDC MarketScape has rated SAP as outstanding in the Worldwide Enterprise B2B Digital Commerce Applications 2023-2024 Vendor Assessment. This makes SAP a leading provider of B2B digital commerce applications for companies.
Gartner® Magic Quadrant™ 2023 for Digital Commerce
SAP was ranked as a leader for the ninth time in a row.
IDC MarketScape: SAP as leader three times
SAP was recognized in the Worldwide Retail Commerce Platform Software Vendor Assessment 2023.
Probleme & Lösungen
Can I easily integrate the SAP Commerce Cloud into my existing IT infrastructure?
Yes, it enables smooth integration into existing IT infrastructures. The platform offers flexible interfaces and supports common integration standards, making it easier to connect to existing systems. It can be seamlessly integrated with various ERP, CRM and other company applications. This enables efficient data transfer and process harmonization. SAP also offers comprehensive resources to support implementation partners and IT teams with the integration. The platform is designed to provide a scalable and future-proof solution for your e-commerce.
How user-friendly is the SAP Commerce Cloud and how much training is required for employees?
The SAP Commerce Cloud is characterized by a user-friendly interface that enables intuitive navigation and operation. Thanks to clear menu structures and user-friendly functions, employees can quickly familiarize themselves with the platform. However, the amount of training required depends on the individual requirements and technical background of the employees. Overall, the SAP Commerce Cloud is designed to maximize user-friendliness and reduce training costs to a practicable minimum.
How secure is the data in the SAP Commerce Cloud?
The security of data in the SAP Commerce Cloud is at the heart of the platform. SAP implements robust security measures, including encryption technologies, access controls and monitoring mechanisms, to ensure the confidentiality and integrity of data. The platform meets industry-standard security standards and compliance requirements. It also offers features such as regular security updates and upgrades to address potential vulnerabilities.
Are you ready to unlock your e-commerce potential?
Do you have questions about SAP Commerce Cloud or want to learn how our solutions can drive your digital business forward? Whether you need consultation, tailored strategies, or technical details – we’re happy to assist you! Contact us and let’s achieve your e-commerce goals together. We look forward to hearing from you.
Mail: sales@sybit.de
Tel.: +49 7732 9508-2000