Success Story: MULTIVAC's experience with SAP & SYBIT

Starting point

An outdated customer portal, an on-premise CRM and an in-house solution in the service area: MULTIVAC's digital infrastructure was working, but was no longer fit for the future. In order to secure its competitiveness and keep its finger on the technological pulse, MULTIVAC decided to move to the cloud. In the service area, the requirements were correspondingly clear: a better connection to mobile devices, more efficient resource planning, optimization of technician deployments and overall leaner and simpler processes. Transparency and efficiency were also at the top of the sales wish list: The sales solution should always be available, the quality of the data should increase and it should be easier to see what opportunities the market is currently offering. In addition, cooperation between sales and service and the back office should be improved. A similar picture emerged in the area of commerce: MULTIVAC wanted to develop further, a cloud product with more interfaces, functionalities and an open infrastructure.

Project details

Introduction of SAP CX Sales

Enable the same access to customer data for everyone internally. Create better documentation and transparency. Optimize processes. Increase usability and acceptance. MULTIVAC achieves all this with the new SAP CX Sales solution. It was introduced in the first pilot country in six months together with SYBIT and then rolled out worldwide in several clusters.

Highlights

• 1,200 users
• Activities, leads, opportunity and pipeline management
• Special solution for machine configuration
• Customized quotation management: quotations can be generated from SAP CX Sales and filled out globally in standardized templates using an interface to Word
• Every country can use Sales, even if they do not have SAP ERP
• Added value for product management: system shows which products are selling well and how competitor machines are performing in the market