Efficiency, transparency, and sustainable success for your CX strategy
In the end, it is they who determine the success or failure of digitalization projects: the processes. At SYBIT, we offer you comprehensive and tailored process consulting that focuses on making your customer-oriented workflows more efficient, creating transparency, and generating long-term value. Would you like to revamp your customer service? Implement a hybrid sales strategy? Or develop into an omnichannel commerce company? We are happy to advise you.
Our experts support you from analyzing existing processes to implementing future-proof target processes – always with the goal of optimizing your customer experience (CX) and business results.
The result of our process consulting is individual solutions that harmonize, automate, and optimally integrate your business processes into digital systems. Whether CRM, marketing, eCommerce, or service – with us, you ensure that you achieve your goals while efficiently utilizing internal resources.
Three Example Cases for Process Consulting
EinfühIntroduction of a new offer process
Who? Field Sales Managers
Business Case: Field sales should be more involved in quote generation; however, there is no clearly documented process, and quotes are currently created only by inside sales in the ERP.
Together with SYBIT, you develop a digital process including a Configure-Price-Quote (CPQ) solution that is seamlessly integrated with your CRM and ERP. With the new target process, you increase efficiency, minimize errors, and automate workflows. The result: time and cost savings through improved resource utilization.
Harmonization of global e-commerce platforms
Who? eCommerce Director of an international corporation
Business Case: Different eCommerce portals and processes lead to inconsistencies and inefficiencies. Through a comprehensive analysis and harmonization of your current processes, we jointly create the foundation for a unified eCommerce platform. This minimizes implementation risks and optimally addresses both technical and customer-specific requirements.
Optimization of Customer Service through the Implementation of a Service Tool
Who? Head of Business Applications at a large medium-sized company
Business Case: Unclear requirements and fragmented service processes make efficient processing of service tickets difficult. SYBIT works with you to capture all requirements in terms of processes and map them to the functionalities of the planned service software. This ensures that the system is optimally tailored to your needs and avoids misunderstandings or delays.
The CX Optimization Plan: Tailored for Your Success
Our most successful consulting package in the area of process consulting is the CX Optimization Plan. Together, we develop optimal, business-specific workflows, identify the right CX solution for your target processes, and avoid wrong decisions through a thorough analysis of your requirements and a rigorous evaluation against custom-designed CX scenarios. Our CX Optimization Plan provides a detailed decision-making basis and a project-ready implementation roadmap tailored precisely to your business strategies.
Tailored strategies for every challenge
The examples mentioned above illustrate how diverse and tailored process consulting can be. Do you have other challenges? Talk to us. At SYBIT, we offer comprehensive consulting packages that allow you to identify inefficient workflows, eliminate non-value-added activities, and optimize existing processes in every customer-oriented business area.
We see consulting as a holistic offering. That’s why our approach always includes both business and IT perspectives. Our end-to-end assessments encompass system harmonization, value chain optimization, and targeted automation to reduce manual processes. Whether you want to improve your e-commerce processes, integrate your CRM, or digitize your service workflows – our process consultants are here to support you.
Ready to take your processes to the next level?
Let’s work together to discover how we can optimize your business processes and make them sustainable for the future.
Mail: sales@sybit.de
Tel.: +49 7732 9508-2000