The image of complicated, expensive portal solutions suitable only for large enterprises has changed radically. Today, modern, flexible solutions are available that are ready to use and attractive for small and medium-sized businesses alike. Service, sales, and IT teams now have the opportunity to provide their customers with exceptional experiences through a user-friendly online portal – with minimal effort.
Portals are now indispensable in the service sector to delight customers and improve process efficiency. In sales, too, digital platforms offer immense advantages, such as scaling within partner networks or differentiating from competitors. And the best part: you don’t need a massive customer portal to get started. Lightweight, cost-effective alternatives are available.
Service Portals: More Efficiency and Satisfaction
Today, customers expect fast and easy service around the clock, just as they are accustomed to in e-commerce. Self-service portals allow them to independently retrieve information, place orders, or submit support requests – without direct contact with a service representative. This not only increases customer satisfaction but also eases internal processes for companies.
Sales Portals: More Than Just After-Sales
Portals have also gained importance in sales. Whether for global markets, dealer and partner networks, or new business models like subscriptions – digital platforms provide the necessary flexibility to scale sales capabilities while protecting sensitive company data.
Sybit Portal Solutions: Creating Outstanding Customer Experiences
The key to genuine customer experience with portals lies in choosing the right technology. A flexible portal that seamlessly integrates into existing systems and can be tailored to meet individual customer needs is crucial. With Sybit Portal Solutions based on the SAP Business Technology Platform (BTP), Sybit now offers a scalable, customizable solution. Development on the SAP BTP basis allows addressing 60 to 80% of customer requirements for a portal right out of the box. At the same time, it offers enough flexibility to allow for individualization within a small predefined framework. Additionally, there is the possibility to develop larger extensions and add further functionalities modularly on a project basis.
Conclusion: Simply Better Customer Experience for SMEs
Good digital customer service and well-thought-out sales processes are indispensable for strong customer loyalty today. Portals provide an effective way to delight customers and partners and enhance process efficiency. They enable independent handling of various tasks, from support requests to order management. With Sybit Portal Solutions, these benefits are now realistic and profitable for small and medium-sized businesses too. A win-win situation for service, sales, and customers!