Four strong brands are united under one roof: emco Bad, emco Bau, emco Elektroroller and Novus Dahle Büro- und Befestigungstechnik. With over 1,200 employees and an international sales network, products of the highest quality are manufactured at four locations. While emco Bad specializes in high-quality bathroom furnishings, accessories and innovative washplace solutions with the highest design standards, emco Bau manufactures carpet mats, swimming pool gratings and entrance mat systems, among other things. To make daily office work easier for customers, innovative office supplies, document shredders, staplers and more are offered under the Novus Dahle brand. The fourth division also makes a valuable contribution to greater mobility, flexibility and sustainability with the production of emission-free electric scooters.

360° view of the customer - it's showtime

emco's sales department is now perfectly equipped for successful customer presentations: from a technical perspective, the SAP Sales Cloud represents an important bridge between the customer master data from the back office and the sales front. This means that all relevant information is now available to the sales force on mobile devices and various data can be maintained and created directly at the point of sale (POS) - from the recording of leads to the maintenance of opportunities. This creates a 360° view of customers. The more focused market cultivation enables significantly more targeted customer communication. In addition, automated task assignment enables modern, collaborative working. This will also ensure professional, comprehensive customer support in the future.

 

SAP Sales Cloud successfully integrated - one solution for all business areas

To expand valuable customer relationships, an innovative customer relationship management solution was needed to optimize the sales process - across all business areas. This wish was realized with the SAP Sales Cloud: From the planning and execution to the follow-up of customer appointments, system-supported tools now ensure brilliant sales processes. From the initial kick-off to the go-live, the solution was integrated via the SAP Cloud Platform together with the experienced itelligence experts in just 6 months. This allowed the new functionalities to be demonstrated in a timely manner. In addition to recording customer data in a central solution, emco benefits from intelligent forecasting features and is now ready for Sales 4.0.

 

We write success stories - customer relationship at the highest level

The data relevant to the sales force can also be accessed offline - for greater flexibility. With the SAP Sales Cloud, not only the sales department but also the management has a comprehensive view of results and follow-up activities. Together with itelligence, the company will continue to refine its professional, service-oriented customer advice and support. With this in mind, emco will benefit from itelligence's more than 30 years of expertise and competent consulting with regard to the SAP Marketing Cloud and SAP Service Cloud from the SAP C/4HANA Suite. The aim is to continuously improve the customer experience. In addition, the global rollout of the CRM system already in use means that all emco locations will soon benefit from the extensive functionalities. That's what we call sales! 

Jennifer Bertsche

What do you think of EMCO Group's experience with SAP & SYBIT?

Are you, like the EMCO Group, looking for a way to optimize your sales processes with SAP Sales Cloud and increase efficiency? With our extensive experience in SAP Sales Cloud, we help you digitize your sales processes and strengthen customer relationships for long-term success. Do you have questions or need personalized advice? Our experts are ready to help you bring your vision to life.

Mail: sales@sybit.de
Tel.: +49 7732 9508-2000

Jennifer Bertsche, Business Development
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