Anyone suffering from respiratory diseases must be able to rely on effective therapy. As one of the world's leading manufacturers of inhalation devices, the long-established Starnberg-based company PARI stands for quality. As the majority of its products are generally sold via sales partners, the efficient and good maintenance of relationships with doctors, pharmacies and specialist retailers is the key success factor at PARI. Accordingly, field and office staff must be able to rely on a good sales system. The company therefore decided to introduce the SAP Sales Cloud and SYBIT as its project partner - from the concept phase through to the application management service.

The challenge for internal IT support

The digitalization of more and more business areas is making IT and SAP landscapes more complex and difficult to keep track of. At the same time, the internal IT department is often already working to capacity with upgrades, patches, change requests, system migrations, maintenance and user support. The lack of resources has a corresponding effect on support priorities. Although employee satisfaction is at the top of the list of support goals, in reality, end users miss daily support in precisely these areas:

  • Increasing productivity and performance
  • Reducing technical failures
  • Fixing bugs
  • Implementing user requests
  • Predictive problem solving

At the same time, users have a good idea of how their productivity could be increased: with faster solutions and fewer failures. So how can you ensure that all SAP solutions are kept up to date and that user satisfaction is guaranteed - as in the case of PARI in the hybrid SAP Sales Cloud/on-premise scenario? What is needed here is external know-how as well as process and technology experience in order to fully exploit the potential of the SAP system and at the same time relieve the burden on IT staff in the long term. PARI has found a clear answer: They rely on the support of SYBIT and its Application Management Service team.

The project

  • Support: IT support during ongoing operations

  • System monitoring: monitoring the systems and initiating the necessary steps to stabilize and eliminate errors

  • Elimination of data inconsistencies via data cleansing: SYBIT's support has significantly improved account search times, for example for pharmacy addresses, among other things

  • Incident management: rapid response to technical problems and security incidents

  • Problem management: analysis of error causes and advice on how to avoid them

  • Change management: SYBIT also provided support in the area of change management - for example with the connection for the electronic transmission of order data in the OTC area: Since 2019, PARI has had ten new employees who are exclusively responsible for the sale of non-prescription medical products in pharmacies. Orders are entered in the SAP Sales Cloud and the data is transferred directly to the pharmaceutical wholesalers via an interface

  • Proactive support: regular joint workshop days and forward-looking optimizations through proactive support from the SYBIT AMS team save internal costs in the form of time resources

Jennifer Bertsche

What do you think of PARI's experience with SAP & SYBIT?

Are you, like PARI, looking for a way to make your SAP landscape more efficient and optimized with Application Management Services (AMS)? With our extensive experience in SAP and tailored AMS solutions, we help you run and evolve your SAP processes smoothly. Do you have any questions or need personalized advice? Our experts are here to assist you.

Contact us for a personalized consultation:

Mail: sales@sybit.de
Tel.: +49 7732 9508-2000

Jennifer Bertsche, Business Development
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