Lighting solutions for a sustainable future: this is what Tridonic, a technology company in the Zumtobel Group based in Dornbirn, stands for. LED modules, LED drivers and controllers, software and apps: the Tridonic portfolio is diverse and complex. This makes it all the more important to have a consistent customer journey from marketing to after-sales that transfers customer requirements from private shopping to the B2B world. This is exactly what the new customer experience platform makes possible: the best usability, personalized offers and a stable, future-oriented IT infrastructure in the background.

Success Story: Tridonics Erfahrungen mit SAP & SYBIT
Success Story: Tridonics Erfahrungen mit SAP & SYBIT

  • New website, new store, one platform

    The product catalog, the eShop and additional editorial content are now integrated on a clear customer experience platform. The navigation is streamlined and uniform and leads intuitively to the desired product or information. Product families and product detail pages then take users to the order page. Context-related, intelligent crosslinks simplify navigation.

  • Better customer experience

    With the new customer portal, Tridonic has further optimized its digital offering and improved the customer experience. The seamless navigation of the website follows an intuitive logic that guides users quickly and easily to what they are looking for. The eShop and product pages are clearly laid out and checkout is simple. Suitable system solutions and, ultimately, suitable product families are displayed within an application scenario. There are also clear system comparisons, easy-to-understand infographics and supplementary function descriptions.

  • Software und Partner 

    • Basis Kundenportal: SAP Commerce Cloud

    • Partner-Backend: SYBIT

    • Partner-Frontend: diva-e

    • IT-Unterstützung: Application Management Services SYBIT

We pursued several goals with the relaunch of the website. We support sustainable growth through seamless, intuitive navigation from general information to the product and finally to the transaction. Automated processes facilitate digital order management. Thanks to a high degree of standardization, we can scale the website quickly and efficiently. We also gain better insights into customer needs and can therefore successively optimize our digital offering.

Franziska Gäßler, Product Owner Customer Experience - TRIDONIC
Tridonic SAP Quality Award 2023

An award-winning project

Tridonic won the SAP Quality Award 2023 for its new customer portal with SYBIT and diva-e. SAP Austria honours companies that stand out for their innovative achievements in the digitalization of business processes.

Jennifer Bertsche

What do you think of Tridonic's experience with SAP & Sybit?

Find out first-hand how Tridonic has transformed its e-commerce solutions by working with Sybit. Take advantage of the potential of modern technologies and customized strategies to take your business to the next level. Would you like to learn more about our experience with SAP? Do you have any questions or would you like a personal consultation? Our experts are at your disposal. Contact us and discover how we can realize your vision together.

Mail: sales@sybit.de
Tel.: +49 7732 9508-2000

Jennifer Bertsche, Business Development
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