Daimler FleetBoard offers its customers modular, internet-based telematics services for efficient and customized vehicle and fleet management. With the introduction of the new Mercedes-Benz Actros flagship truck, which already comes with the solutions as standard, the global sales channels also grew. As a result, it became necessary to make the processes relating to order processing, product configuration and technical commissioning consistent and transparent. Sybit introduced SAP CRM in the sales branches in Europe and Brazil. The company now manages all order processing and the activation of services in the vehicles centrally via the SAP CRM system.

The challenge

The original order processing system, which was centrally located at the company's headquarters in Stuttgart, did not provide access for the sales force in Europe and Brazil. Many processes were manual: contracts were sent by post and entered manually by employees. In order to simplify processes and create a clear overview for both office and field staff, a central database was needed that would link sales and technology, provide all information about booked modules transparently and control the activation of services.

Results

  • The dealers now enter offers into SAP CRM on a decentralized basis, from where processing is managed centrally.
  • SYBIT installed an SAP ERP system with a direct connection to SAP CRM.
  • The booked telematics services are configured in SAP ERP.
  • The booked services in the vehicles are activated directly via SAP CRM.
  • Monthly invoicing is based on the information from SAP CRM.

Advantages

  • Increased transparency through centralized data hosting in the SAP CRM system
  • Efficient flow of information between dealers and headquarters
  • Automated contract-compliant billing of booked modules
Jennifer Bertsche

How can you benefit from Fleetboard's experience with SAP & SYBIT?

Are you, like Fleetboard, looking for a way to improve your CRM processes with SAP and increase efficiency? With our extensive experience in implementing SAP CRM, we help you digitize your processes and optimize your customer interactions. Do you have questions or need personalized advice? Our experts are ready to help you bring your vision to life.

Contact us for personalized consultation:

Mail: sales@sybit.de
Tel.: +49 7732 9508-2000

Jennifer Bertsche, Business Development
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