The vision “It is easy to do business with us!” was successfully realized with Sybit in the form of an integrated web store. The corporate philosophy of the Novoferm Group is based on the principle of "Class instead of mass." Therefore, the outdated SAP ITS webshop should achieve maximum quality. In addition to content that needed updating in SAP ERP, vacancies, and open responsibilities, there was a great need to serve demand from foreign exports. The new webshop should offer additional added value for customers and all products of the Novoferm Group, be available around the clock, and also be integrable into extranets, such as dealer portals.

The facts

The competence, experience and customer orientation of the SAP partner were decisive factors for Novoferm to tackle this project with SYBIT. After the successful go-live of the pilot project, further optimizations in usability and internal processes, the connection of the spare parts business, the expansion of the product range and the international roll-out were carried out.

 

Results

  • Additional added value for customers such as self-services and different languages
  • Online access to all Novoferm Group stock products and spare parts
  • Improved product search and individual catalog views for specific customers
  • Self-service by the customer around the clock (price queries, orders, order and delivery status)
  • Integration into the extranets (e.g. dealer portals) of the Novoferm Group
  • Seamless integration into Novoferm processes and SAP ERP backend systems

Highlights

  • Additional ideas for quality improvements and enhancements gained from the customer perspective
  • Joint international coordination of requirements
  • Differentiation of the Novoferm companies
  • Constructive teamwork
  • Reliable, flexible and imaginative cooperation with SYBIT
Jennifer Bertsche

What can you take away from Novoferm's experience with SAP & SYBIT?

Are you, like Novoferm, looking for a way to optimize your e-commerce processes with SAP and increase your efficiency? With our many years of experience in SAP e-commerce, we can help you digitize your digital sales processes and strengthen your customer relationships in the long term. Do you have any questions or would you like a personal consultation? Our experts are ready to work with you to make your vision a reality.

Contact us for an individual consultation:

Mail: sales@sybit.de
Tel.: +49 7732 9508-2000

Jennifer Bertsche, Business Development
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