Success Story: BALLUFF's experience with SAP & SYBIT

5 reasons why Balluff relies on the Sales Cloud

1. big data becomes smart data

Data is the gold of the 21st century. The challenge: intelligently linking and evaluating all this information. The situation in many companies is similar to that at Balluff: the legacy system, in this case SAP CRM On-premise, has grown over the years and the features are fragmented. The larger the company becomes, the greater the risk that individual companies will continue to develop the system locally and store data locally. For Balluff, it was clear that the switch to a centralized system in the cloud should be the impetus to analyse the data basis, increase data quality and ensure transparent and consistent use. After all, well-maintained, centralized master data is the basis for meaningful reporting - and for future-proof business decisions.

2. modern user design instead of Excel spreadsheets 

Data is therefore worth its weight in gold. To ensure that this data is also maintained, the user experience is crucial. Whereas data was previously distributed in silos - for example via various Excel spreadsheets - the SAP Sales Cloud at Balluff offers sales, product management and business development a centralized system with intuitive user guidance and state-of-the-art user design. And even after the coronavirus pandemic, it can be used for mobile working: Balluff employees can access the CRM via app from their tablet or smartphone, regardless of their location. Even offline.

3. lower costs, more flexibility

No, you can't get a flexible cloud solution at a bargain price. But at a sustainable price. The medium-term cost reduction was another reason for Balluff to switch to the SAP Sales Cloud.

Because the cloud solution offers:

• transparent costs with maximum flexibility
• No costs for hardware and maintenance
• Quickly ready-to-use services and set pieces that the IT department can use to build applications without having to take care of the complex infrastructure themselves

4. fast rollout to new branches

The global rollout at Balluff started just three months after the go-live in Austria. Thanks to agile project methodology, the train-the-trainer concept and intensive support from SYBIT directly after the go-lives.

5. always state of the art

While new features and functions previously involved a relatively high level of effort for Balluff and release updates and patches were irregular, the SAP Sales Cloud:

• Regular software and security updates in three-month release cycles
• State-of-the-art cloud data centers with high security standards and access performance
• Flexibility for customizations and extensions as well as interfaces to other tools
• Integration capability of the SAP systems