This name makes the hearts of all DIY enthusiasts beat faster: wolfcraft. The family-owned company is a manufacturer and supplier of tools and power tool accessories and is regarded as a co-founder and driving force in the German DIY sector. With an export share of 66%, wolfcraft is an internationally active company with its own sales staff in many European countries as well as numerous trading and distribution partners worldwide. wolfcraft's internal IT was faced with the challenge of adapting the infrastructure to the constant change of new market and company requirements and always reacting flexibly to the needs of the specialist departments. This is why wolfcraft relies on SYBIT to maintain its CRM system landscape.

Initial situation

wolfcraft sells more than 3,000 items around the world - in DIY stores, specialist stores and online via platforms such as Globus and Amazon. “We have an incredible number of makeshift solutions in our IT landscape and have to react quickly to the increased demands and requests from customers - for example, when it comes to invoicing goods,” explains Oliver Bouhs, Head of Customer Service Germany at wolfcraft. The company decided to introduce the SAP Sales Cloud in order to harmonize processes in the global sales landscape. “But far from standard,” says Bouhs. “We have to keep adapting the system to our needs and need quick solutions.” This is where the Sybit Application Management Services (AMS) team comes into play. “Sybit supports us perfectly in exploiting the full potential of our system. We couldn't do that to this extent with our own resources,” says Bouhs. 

 

The project

Extensive system landscapes require maintenance, integration and continuous optimization. The Sybit AMS team led by Carola Henze supports wolfcraft with service and support. “We quickly realized that they know a lot about SAP and Sales Cloud,” says Oliver Bouhs, explaining the decision to choose Sybit as a partner. The focus is on harmonizing and optimizing processes.

  • Further development of business solutions 
  • Customizing, e.g: New customer tab for recording tool presentation areas 
  • Proactive monitoring: checking for error messages, initiating the necessary measures
  • Consulting, e.g. classification of new SAP releases 
  • Monthly reporting on tickets
  • Support with the rollout of the SAP Sales Cloud 
Jennifer Bertsche

What can you learn from Wolfcraft's experience with SAP & SYBIT?

Do you want to optimize your sales strategy and increase efficiency like Wolfcraft with the SAP Sales Cloud? With our expertise in the SAP Sales Cloud, we help you digitize your sales processes and improve your customer interactions. Together, we will develop a customized solution that boosts your sales performance and future-proofs your internal operations.

Contact us for personalized consultation:

Mail: sales@sybit.de
Tel.: +49 7732 9508-2000

Jennifer Bertsche, Business Development
Contact now