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05.05.23
Customer Service: Field Service Management as an Innovation Driver
Wrong spare parts, long waiting times, inefficient planning. In field service, a lot can go wrong. The big issue: the entire brand suffers if customer…
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02.05.23
Kistler Group Wins SAP Quality Award Switzerland with Sybit
Swiss-based Kistler Group has been named the main winner of the SAP Quality Award 2023 in the Cloud Transformation category. This recognition highligh…
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25.04.23
New Business Models Gaining Traction in Service and Aftersales
Changes in customers, markets, and technologies create room for new approaches and business models. The greatest potential for new revenue streams lik…
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03.04.23
Sales Digitalization Innovations on the Rise
Whether it’s smarter software, connected sales and e-commerce processes, or phygital experiences, the nearly 200 participants at the Sales Excellence …
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31.03.23
Hands-On E-Commerce at Kistler Group
It may be the most exclusive meeting in the world of customer experience: the "Rendezvous with a Pioneer" event format, hosted by Sybit and SAP. On Ma…
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29.03.23
Buyer Enablement: The Booster for Your E-Commerce
Buyer enablement consistently supports customers throughout their purchasing decision process by providing relevant information and tools along the cu…
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28.03.23
These SAP Tools Excel in Service Management
The product is no longer the unique selling point — service is taking the lead. The quality of service not only increases customer satisfaction and lo…
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06.03.23
The Three Pillars of Success for B2B Online Shops
There’s no second chance for the first impression. This is especially true for digital touchpoints — and particularly for sales channels such as onlin…
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24.01.23
CRM: How to Successfully Move to the Cloud in Four Steps
There are numerous arguments for adopting a cloud-based CRM and migrating to the cloud is becoming almost inevitable. Here's how to successfully manag…
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